This is considered to be a joke…  A guy walks into a diner and sits down at a table.  After sitting for a half an hour and watching all of the guests who came in behind him get served, he asked a server if someone was ever going to come to take his order.  She responded by saying, “You’re in Suzie’s station and she’s not here tonight.”


As ridiculous as the above scenario sounds, it has truth to it.  The opposite of the above happened at theBristolrestaurant inSt. Louis.  We were sitting for a few minutes when a server came over and explained that our regular server was busy and she would help by taking our order.  That’s customer service teamwork!


LESSON:  Working as a team is a big part of customer service.  The best people and companies won’t say, “It’s not my department.”  Instead, they work together to take care of their customers.


Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations.  As a professional speaker and author, Shep helps companies develop loyal relationships with their customers and employees.  For more information on Shep’s speaking programs and books, please contact (314) 692-2200. Email:  Web: For information on customer service training, go to

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