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	<title>Publisher&#039;s Blog</title>
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		<title>Rep Corner: Giving back</title>
		<link>http://blog.repertoiremag.com/rep-corner-giving-back.html</link>
		<comments>http://blog.repertoiremag.com/rep-corner-giving-back.html#comments</comments>
		<pubDate>Wed, 22 Feb 2012 13:10:15 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1412</guid>
		<description><![CDATA[Thirty-seven years ago, as he made his way across the dirt roads of Soweto, South Africa, Joe Eilerman wondered how he could help “the indigenous tribes trying to eke out an existence,” he recalls. And, though he wishes he had reached out to poor communities such as those in South Africa much earlier in his [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Purpose Still Matters</title>
		<link>http://blog.repertoiremag.com/purpose-still-matters.html</link>
		<comments>http://blog.repertoiremag.com/purpose-still-matters.html#comments</comments>
		<pubDate>Tue, 21 Feb 2012 13:10:44 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1410</guid>
		<description><![CDATA[In an era where it seems like many companies have become heartless sweatshops grabbing for every nickel they can get and squeezing their employees for more and more, having a larger purpose still matters. People have become jaded about mission and vision statements. Too often, they become meaningless platitudes put on a placard that hangs [...]]]></description>
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		<title>Monday Motivation: Working Out the Workplace</title>
		<link>http://blog.repertoiremag.com/monday-motivation-working-out-the-workplace.html</link>
		<comments>http://blog.repertoiremag.com/monday-motivation-working-out-the-workplace.html#comments</comments>
		<pubDate>Mon, 20 Feb 2012 13:10:40 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1408</guid>
		<description><![CDATA[Sales reps may spend the bulk of their hours on the road. But, at the end of a long day – or week – the office beckons. Whether it’s a cubicle at the corporate facility or a laptop on the kitchen table, work settings often present a less-than-ideal atmosphere. In fact, sitting in front of [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service: Great Service Can Be Your Best Sales Tactic</title>
		<link>http://blog.repertoiremag.com/customer-service-great-service-can-be-your-best-sales-tactic.html</link>
		<comments>http://blog.repertoiremag.com/customer-service-great-service-can-be-your-best-sales-tactic.html#comments</comments>
		<pubDate>Thu, 16 Feb 2012 13:10:02 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1404</guid>
		<description><![CDATA[The other day I received an email from one of our readers.  Beth Von Behren lives inOlivette,MOwhere they are opening up a new Kinko’s.  She had to fax a letter and wasn’t sure if the new store was open.  When she drove in the parking lot, she didn’t see an open sign.  She walked in [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Lab resources for you and your customers</title>
		<link>http://blog.repertoiremag.com/lab-resources-for-you-and-your-customers.html</link>
		<comments>http://blog.repertoiremag.com/lab-resources-for-you-and-your-customers.html#comments</comments>
		<pubDate>Wed, 15 Feb 2012 13:10:51 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1402</guid>
		<description><![CDATA[In the past few years I have discovered some websites that have been great resources for lab and basic medical information. Check them out and see if they can answer any questions you or an account may have. &#160; American Association for Clinical Chemistry (www.aacc.org). Information pertaining to lab issues from regulation to new testing [...]]]></description>
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		<title>Mastering Medical Sales: The Perils of Coasting</title>
		<link>http://blog.repertoiremag.com/mastering-medical-sales-the-perils-of-coasting.html</link>
		<comments>http://blog.repertoiremag.com/mastering-medical-sales-the-perils-of-coasting.html#comments</comments>
		<pubDate>Tue, 14 Feb 2012 13:10:15 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1400</guid>
		<description><![CDATA[There is a mixed-blessing to earning commissions through recurring business.  The plus side is the continuous selling of product with the associated steady flow of income.  The potential downside is losing focus on expanding the customer base and product mix; in other words, you stop growing, become complacent and start coasting. Medical sales is hard, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>February&#8217;s $128 Question</title>
		<link>http://blog.repertoiremag.com/februarys-128-question-2.html</link>
		<comments>http://blog.repertoiremag.com/februarys-128-question-2.html#comments</comments>
		<pubDate>Mon, 13 Feb 2012 13:10:31 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1398</guid>
		<description><![CDATA[$128 Question &#160; First, the rules. DO NOT post your answer to this blog, or Facebook or Twitter. Email your answer to Managing Editor Graham Garrison at ggarrison@mdsi.org. When did the first World Health Organization countries begin using ICD-10 Codes? &#160; &#160;]]></description>
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		<title>Customer service: It’s Not Mind Reading</title>
		<link>http://blog.repertoiremag.com/customer-service-its-not-mind-reading.html</link>
		<comments>http://blog.repertoiremag.com/customer-service-its-not-mind-reading.html#comments</comments>
		<pubDate>Fri, 10 Feb 2012 13:10:44 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1391</guid>
		<description><![CDATA[  Sometimes people say one thing and mean something else. Sometimes they don’t say anything at all, but you still know what they mean.  Communication is a cornerstone to delivering outstanding customer service.  The key is to listen, react and adapt. &#160; A few weeks ago I went to a restaurant that I had gone [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>ICD-10 and the physician office lab</title>
		<link>http://blog.repertoiremag.com/icd-10-and-the-physician-office-lab.html</link>
		<comments>http://blog.repertoiremag.com/icd-10-and-the-physician-office-lab.html#comments</comments>
		<pubDate>Thu, 09 Feb 2012 13:10:44 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1395</guid>
		<description><![CDATA[&#160; Your physician office lab customers probably won’t experience too much heartburn making the transition to ICD-10, at least as it relates to lab products and procedures, according to those with whom Repertoire spoke. &#160; “ICD codes are used to report diagnoses for both ambulatory patients and for inpatients, but for labs themselves, the change [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>ICD-10 Quotables</title>
		<link>http://blog.repertoiremag.com/icd-10-quotables.html</link>
		<comments>http://blog.repertoiremag.com/icd-10-quotables.html#comments</comments>
		<pubDate>Wed, 08 Feb 2012 13:10:44 +0000</pubDate>
		<dc:creator>ggarrison</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://blog.repertoiremag.com/?p=1393</guid>
		<description><![CDATA[This month&#8217;s Repertoire cover story focuses on the conversion to the ICD-10 system for your customers. While providers have until October 2013 to make the transition to ICD-10, they are under the gun to switch to Version 5010 now. That’s because the Centers for Medicare &#38; Medicaid Services will only be accepting electronic claims in [...]]]></description>
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