We interrupt Joe G. Profit’s regularly scheduled Q&A with this shocking announcement…

Joe G admits an error

 

Yea, well, it wasn’t with a customer, all right? Naturally, my accounts love me. Why wouldn’t they? I’m courteous (yet humble). I’m on time. I am NOT an order taker: I figure out what these folks need before they even think to look at certain stock orders that are low.

The problem is with my support staff. We’ve got this driver on staff named Larry. And yes, he looks like Larry the Cable Guy. He and I – we’ve had a few disagreements. I disagree with his delivery times, and he disagrees with my desire to get my customers whatever products they want, whenever they want. It happens, right? Well, last week at a staff meeting, I kinda let him have it. As in, I called him out in front of the rest of the team on an order run where one of my customers complained about when he showed up and how he interacted with them.

What I didn’t know was that his truck stalled and he had a kid at home sick with the flu – so he was working on no sleep. My manager pulled me aside after the meeting and gave me the low down, but the damage had already been done. I thought about apologizing, but some important calls came up, and I have to take care of my customers, right? They’re the lifeblood.

Well, a few days later, I call in an emergency order. A doc’s chemistry analyzer needs some parts, and needs em fast. Problem is, Larry’s the one delivering the goods, and he’s got another emergency order called in from our rookie rep. Second I hear this, I gulp. I know where he’s going.

Sure enough he went with the rookie rep’s order, and then fulfilled mine. I could have chewed him out – my guy’s a bigger customer – but I knew better. Next day in the office, Larry and I have a meeting in the warehouse, and we work things out.

Moral of the story? You can be All A’s at selling (which I am), but there’s No I in Team, right? Treat the team well.

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