I have a ringside seat to the success and failures of others. As an executive coach, I share in the triumphs and challenges of my clients. One of things I’m really good at is spotting patterns. There are distinct differences between the ways successful happy people approach life versus those who continually struggle.

You’ve already read the first trait available in Part 1. The following is another thing that happy successful people do differently.


2. They don’t get defensive about suggestions 

As a coach, my job is to help my clients get better results. My best clients welcome feedback and act upon it. Successful people view feedback through a lens of continual improvement. Less successful people have a different lens. They’re more likely to interpret a suggestion as a damning comprehensive negative judgment on their entire being.

For example, in a 30-minute coaching call with a successful happy person, we can cover 4 or 5 issues and they’ll walk away with ideas and techniques that they can implement immediately. With a defensive person, the results are much slower.

Instead of discussing how they can act upon the advice, they spend their time justifying and defending their current approach, even when it’s clearly not working. They wind up getting less help. Meanwhile, while they’re defending, the successful person has already implemented three things.


Lisa Earle McLeod is a sales leadership consultant, and author of Selling with Noble Purpose. Companies like Apple, Kimberly-Clark and Pfizer hire her to help them create passionate, purpose-driven sales forces. She’s the author of several books including Selling with Noble Purpose: How to Drive Revenue and Do Work That Makes You Proud, a Wiley publication. She has appeared on The Today Show, and has been featured in Forbes, Fortune and The Wall Street Journal. She provides executive coaching sessions, strategy workshops, and keynote speeches. Visit www.mcleodandmore.com

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